The International Travel & Tourism Marketing Authority

Hospitality Marketing News

Tourism Marketing Tip #21 – Get Feedback

If you want repeat guests, you have to get feedback. Keep any surveys short and simple – no more than 3-5 questions. You can use paper forms, spoken questions from reception or customer service, or you can use online forms. There are a variety of survey forms online, but the most common and easiest to use are Google forms http://www.google.com/google-d-s/forms/ or Survey Monkey http://www.surveymonkey.com.

You can easily use the surveys to improve things or to tailor offerings better for your ideal guests. Make surveys a priority so you are always improving how you attract visitors.

Leave a Reply

Your email address will not be published. Required fields are marked *

Privacy Policy     Disclaimer